Frequently Asked Questions
About Us
Are you licensed and insured?
Yes! Our State licensing number is #278084 and our USDOT number is #3609116.
All policies and procedures are within the tariff guidelines and regulations provided by the ODOT.
How long have you been in business?
We’ve been in business for 3 years. Our collective experience in the industry includes 15+ years moving, 9+ years in Sales, and 7+ years managing operations!
Are you Black-Owned?
Yes, we are Black and Family Owned and Operated!
Services
Do you offer in-person estimates?
We offer in-person estimates, as well as Google Meet estimates for your convenience.
Can you move long-distance?
We are currently only offering services within the Portland Metropolitan Area.
Can you move to Vancouver?
We can move to and from Vancouver, so long as the first or last location is within the Portland Metro Area.
Can we hire you for just labor only?
Of course. We offer loading/unloading services, and internal moves (within the same building/unit).
Is moving equipment included?
We provide the equipment needed to move your furniture safely, and we have tools for dis/reassembly purposes.
Do you move pianos?
We can move upright spinet pianos, ground floor to ground floor (with a little bit of leeway for front/back steps). If you can send us a photo of the piano and path we need to take, that can help us determine if we’re able to move it for you.
Can I have more than one pick up or drop-off location?
Yes. We just ask to be notified ahead of time to include all locations in the estimate.
Do you offer junk-removal services?
Yes. Our rates vary depending on the size of the load, and number of services purchased.
Do you work with staging companies?
Yes, please contact us directly for our Commercial Moving rates.
Do you move Senior Communities?
Yes we are very familiar with moving in and out of Senior Communities and Assisted Living facilities.
Booking
How far in advance do I need to book my move?
We usually book out about 1.5-2 weeks in advance, so as soon as you know the date would be the best time to secure your spot!
Do I need to put down a deposit?
Yes, we require a $100 deposit to secure your date and time. The deposit goes towards the total.
If I book my move now, am I able to change the date later?
Yes, as long as we have availability we can change your date.
What if I need to cancel my move?
You can cancel your move at any time. To receive a refund for your deposit will require the cancellation to be at least 48 hours prior.
Rates
What do your moving rates include?
Our rates include movers, a moving truck (if necessary), protective equipment, plastic wrap, tools, disassembly/reassembly, and general valuation.
Do you include drive time in your estimates?
Yes, our estimates include drive time to and from our terminal. However, the estimated time is subjected to change as the actual drive time may be longer or shorter than projected.
Can you lower your 3-hour minimum to a 2-hour minimum?
We may lower labor-only services to a 2-hour minimum, and charge by the quarter hour afterwards.
Do you have a fuel charge?
Yes, all travel fees are included in the hourly rate, and will be itemized in your receipt.
Before Move Day
How can I reduce the time of my move as it is calculated in the estimate?
To save time we recommend reducing the amount of miscellaneous items needed to transport to and from the truck by packing as much as possible.
Consolidating boxes and furniture to the same area is another great way to ensure the movers can ‘grab-n-go’.
Dis/reassembling your own furniture also cuts down time, as it is included in the hourly rate.
Can I help load and unload the truck?
Our policies do not allow clients on the truck, and we are not liable for a client’s injuries during the move. Our goal is to totally relieve you of the duties of move day. However if you insist on helping the crew, the best time is during the load when you can consolidate your items together for easier access.
Move-Day
How will I know the moving crew is on the way?
The crew will call or text you their ETA. You will also receive an emailed notification.
Can I ride with the crew to the next location?
We cannot transport our customers, our insurance covers household goods and crew members. We recommend scheduling a ride on move day if you are without transportation.
Do I need to be present during the move?
You do not need to be present during the move. However, we need a point of contact to verify access to any pick-up/drop-off locations, on-site signatures to confirm our service, and a method of payment to process after the service is complete.
Billing
When do I pay for my service?
All services require a $100 security deposit to book, which goes towards the total payment. You can pay the total at any time before, during, or directly after the job is completed.
What forms of payment do you accept?
We accept all major credit/debit cards, cash, check, Venmo, and CashApp.
Will I receive a receipt?
You will receive your receipt via email after we’ve received the final payment to close your invoice.
