- info@thesmoovemovers.com
- Beaverton, OR 97005 🕧 MONDAY – SATURDAY 9am – 5pm
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Will I receive a receipt once moving service has been completed?
You will receive your receipt via email after we’ve received the final payment to close your invoice.
What forms of payment can I pay for my move?
We accept all major credit/debit cards, cash, check, Venmo, and CashApp.
When do I pay for my moving service?
All services require a $100 security deposit to book, which goes towards the total payment. You can pay the total at any time before, during, or directly after the job is completed.
Do I need to be present when I hire movers?
You do not need to be present during the move. However, we need a point of contact to verify access to any pick-up/drop-off locations, on-site signatures to confirm our service, and a method of payment to process after the service is complete.
Can I ride with the movers to the next location?
We cannot transport our customers, our insurance covers household goods and crew members. We recommend scheduling a ride on move day if you are without transportation.
How will I know when my moving crew is on their way?
The crew will call or text you their ETA. You will also receive an emailed notification.
Can I help load and unload the truck if I hire movers?
Our policies do not allow clients on the truck, and we are not liable for a client’s injuries during the move. Our goal is to totally relieve you of the duties of move day. However if you insist on helping the crew, the best time is during the load when you can consolidate your items together for easier access.
How can I reduce the estimated time calculated for my move?
To save time we recommend reducing the amount of miscellaneous items needed to transport to and from the truck by packing as much as possible. Consolidating boxes and furniture to the same area is another great way to ensure the movers can ‘grab-n-go’. Dis/reassembling your own furniture also cuts down time, as it is included in the hourly rate.
Do we have a travel fee?
Yes, all travel fees are included in the hourly rate, and will be itemized in your receipt. We do not have any fuel fees.
Can we lower the 3-hour minimum to a 2-hour minimum?
If a truck is required we cannot lower the 3 hour minimum however, our labor-only service has a 2-hour minimum, and we charge by the quarter hour afterwards.
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Business Hours
- Monday-Saturday
- Sunday & Holidays :
- 9:00-5:00
- Closed
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