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  • Beaverton, OR 97005 🕧 MONDAY – SATURDAY 9am – 5pm

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Frequently Asked Questions - The Smoove Movers

Frequently Asked Questions

Yes, we require a $100 deposit to secure your date and time. The deposit goes towards the total.

Yes, our estimates include drive time to and from our terminal. However, the estimated time is subjected to change as the actual drive time may be longer or shorter than projected.

Yes. We just ask to be notified ahead of time to include all locations in the estimate.

We provide the equipment needed to move your furniture safely, and we have tools for dis/reassembly purposes.

You can cancel your move at any time. To receive a refund for your deposit will require the cancellation to be at least 48 hours prior.

To save time we recommend reducing the amount of miscellaneous items needed to transport to and from the truck by packing as much as possible. Consolidating boxes and furniture to the same area is another great way to ensure the movers can ‘grab-n-go’. Dis/reassembling your own furniture also cuts down time, as it is included in the hourly rate.

All services require a $100 security deposit to book, which goes towards the total payment. You can pay the total at any time before, during, or directly after the job is completed.

We can move upright spinet pianos, ground floor to ground floor (with a little bit of leeway for front/back steps). If you can send us a photo of the piano and path we need to take, that can help us determine if we’re able to move it for you.

We accept all major credit/debit cards, cash, check, Venmo, and CashApp.

Our policies do not allow clients on the truck, and we are not liable for a client’s injuries during the move. Our goal is to totally relieve you of the duties of move day. However if you insist on helping the crew, the best time is during the load when you can consolidate your items together for easier access.  

We usually book out about 2-3 weeks in advance, so as soon as you know the date would be the best time to secure your spot!

We’ve been in business since Feb. 2021

Yes we are very familiar with moving in and out of Senior Communities and Assisted Living facilities.

Yes, we are Black and Family Owned and Operated!

Yes! All policies and procedures are within the tariff guidelines and regulations provided by the Oregon Department of Transportation. Our State License is #278084 Our USDOT number is #3609116 Our tariff and rates are regulated by Acceleration Transportation Rate Bureau, Inc

Yes. Our rates vary depending on the size of the load, and number of services purchased.

All of our movers are professionally trained, in-house W-2 employees. We do not hire contractors.

If a truck is required we cannot lower the 3 hour minimum however, our labor-only service has a 2-hour minimum, and we charge by the quarter hour afterwards.

Yes, as long as we have availability we can change your date.

You will receive your receipt via email after we’ve received the final payment to close your invoice. 

We can move to and from Vancouver, so long as the first or last location is within the Portland Metro Area.

Of course. We offer loading/unloading services, and internal moves (within the same building/unit) as well as packing services.

Yes, all travel fees are included in the hourly rate, and will be itemized in your receipt. We do not have any fuel fees.

You do not need to be present during the move. However, we need a point of contact to verify access to any pick-up/drop-off locations, on-site signatures to confirm our service, and a method of payment to process after the service is complete.

The crew will call or text you their ETA. You will also receive an emailed notification.

Yes, we offer a 3% Military/Veterans Discount.

We offer in-person estimates, as well as Google Meet estimates for your convenience.

We are currently only offering services within the Portland Metropolitan Area. We refer customers to our partners with National Van Lines for Long Distance Moves

Not yet, we have future plans to extend our services all over the U.S.  We are a locally owned and grown company.

Our rates include professional movers, a moving truck (if necessary), protective equipment, entryway protection, floor runners, plastic wrap, tape, tools, handtrucks, disassembly/reassembly, and general valuation.

Yes, please contact us directly for our Commercial Moving rates.

We cannot transport our customers, our insurance covers household goods and crew members. We recommend scheduling a ride on move day if you are without transportation.
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