{"id":3,"date":"2025-05-16T17:12:39","date_gmt":"2025-05-16T17:12:39","guid":{"rendered":"https:\/\/thesmoovemovers.com\/?page_id=3"},"modified":"2026-04-28T00:59:41","modified_gmt":"2026-04-28T07:59:41","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/thesmoovemovers.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5707415d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"5707415d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b560e3f elementor-widget elementor-widget-text-editor\" data-id=\"b560e3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Who we are<\/h2>\n\n<p>Our website address is: https:\/\/thesmoovemovers.com.<\/p>\n\n<h2 class=\"wp-block-heading\">Comments<\/h2>\n\n<p>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p>\n\n<p>An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p>\n\n<h2 class=\"wp-block-heading\">Media<\/h2>\n\n<p>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p>\n\n<h2 class=\"wp-block-heading\">Cookies<\/h2>\n\n<p>We use cookies and similar technologies to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Analyze site traffic and user behavior<\/li>\n\n<li>Remember your preferences<\/li>\n\n<li>Improve website functionality and user experience<\/li>\n\n<li>Measure the effectiveness of our services<\/li>\n<\/ul>\n\n<p>You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.<\/p>\n\n<p>If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p>\n\n<p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p>\n\n<p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select &#8220;Remember Me&#8221;, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p>\n\n<p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p>\n\n<h2 class=\"wp-block-heading\">Embedded content from other websites<\/h2>\n\n<p>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p>\n\n<p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p>\n\n<h2 class=\"wp-block-heading\">Who we share your data with<\/h2>\n\n<p>If you request a password reset, your IP address will be included in the reset email.<\/p>\n\n<h2 class=\"wp-block-heading\">How long we retain your data<\/h2>\n\n<p>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p>\n\n<p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p>\n\n<h2 class=\"wp-block-heading\">What rights you have over your data<\/h2>\n\n<p>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n\n<h2 class=\"wp-block-heading\">Where your data is sent<\/h2>\n\n<p>Visitor comments may be checked through an automated spam detection service.<\/p>\n\n<h3 id=\"h.5071uwrvyo46\" class=\"wp-block-heading\"><strong>IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA<\/strong><\/h3>\n\n<p><strong>Smoove Movers LLC<\/strong>\u00a0(&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.5de8gxfm6hxl\" class=\"wp-block-heading\"><strong>1. Information We Collect<\/strong><\/h3>\n\n<p>We collect the following types of information:<\/p>\n\n<p><strong>Personal Information:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Name, email address, phone number, physical address<\/li>\n\n<li>Payment information when you make a purchase or request a quote<\/li>\n\n<li>Opt-in records and timestamps for all communication channels (SMS, email, etc.)<\/li>\n<\/ul>\n\n<p><strong>Non-Personal Information:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>IP address, browser type, device information<\/li>\n\n<li>Website usage patterns and analytics<\/li>\n\n<li>Cookies and similar technologies<\/li>\n<\/ul>\n\n<p><strong>Customer Communication:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Records of inquiries and service requests<\/li>\n\n<li>Appointment details and preferences<\/li>\n\n<li>Service history and feedback<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.zhdvzp6eyylj\" class=\"wp-block-heading\"><strong>2. How We Use Your Information<\/strong><\/h3>\n\n<p>We use collected data for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Providing and improving our services<\/li>\n\n<li>Processing transactions and payments<\/li>\n\n<li>Communicating with you about your inquiries, appointments, and promotions<\/li>\n\n<li>Enhancing website functionality and user experience<\/li>\n\n<li>Ensuring security and fraud prevention<\/li>\n\n<li>Maintaining records of your communication preferences and consent<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.o85xuoyv71h0\" class=\"wp-block-heading\"><strong>3. SMS Messaging &amp; Compliance<\/strong><\/h3>\n\n<p><strong>Text Message Program Terms &amp; Conditions<\/strong><\/p>\n\n<p>By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.<\/p>\n\n<p><strong>Opt-In &amp; Consent:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>You will only receive messages if you have explicitly opted in<\/li>\n\n<li>We maintain timestamped records of all opt-in actions<\/li>\n\n<li>We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws<\/li>\n<\/ul>\n\n<p><strong>Opt-Out Instructions:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>You can cancel SMS notifications at any time by replying &#8220;STOP&#8221;<\/li>\n\n<li>You will receive a final confirmation message, and no further messages will be sent unless you re-opt in<\/li>\n\n<li>All opt-out requests are processed within 24 hours<\/li>\n<\/ul>\n\n<p><strong>Message Frequency &amp; Content:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Message frequency varies based on your interactions with our business<\/li>\n\n<li>Messages will be directly related to the services you have requested<\/li>\n\n<li>We do not send promotional content without specific consent<\/li>\n<\/ul>\n\n<p><strong>Help &amp; Support:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Reply &#8220;HELP&#8221; for assistance or contact us at contact@thesmoovemovers.com<\/li>\n\n<li>Customer support is available during regular business hours<\/li>\n<\/ul>\n\n<p><strong>Carrier Information:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Standard message and data rates may apply<\/li>\n\n<li>Carriers are not liable for delayed or undelivered messages<\/li>\n\n<li>Supported carriers include AT&amp;T, Verizon, T-Mobile, Sprint, and most regional carriers<\/li>\n<\/ul>\n\n<p><strong>SMS Data Protection Statement<\/strong><\/p>\n\n<p>No mobile information will be shared with third parties\/affiliates for marketing\/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.<\/p>\n\n<p>We implement strict data protection measures to safeguard your SMS opt-in information and consent records.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.k3cwganzrrzj\" class=\"wp-block-heading\"><strong>4. Information Sharing &amp; Disclosure<\/strong><\/h3>\n\n<p>We do not sell, rent, or trade personal information. We may share information with:<\/p>\n\n<p><strong>Service Providers:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)<\/li>\n\n<li>SMS aggregators and providers solely for the purpose of delivering messages you\u2019ve consented to receive<\/li>\n\n<li>All service providers are contractually obligated to maintain confidentiality and security<\/li>\n<\/ul>\n\n<p><strong>Legal Compliance:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>If required by law, legal process, or to protect our rights<\/li>\n\n<li>In response to valid law enforcement requests or court orders<\/li>\n<\/ul>\n\n<p><strong>Business Transfers:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>In case of mergers, acquisitions, or sale of assets<\/li>\n\n<li>In such cases, your data remains protected under the terms of this policy<\/li>\n<\/ul>\n\n<p>All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.6q09lmhehtfu\" class=\"wp-block-heading\"><strong>5. Data Security<\/strong><\/h3>\n\n<p>We implement and maintain reasonable security measures to protect your personal information:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Encryption of sensitive data in transit and at rest<\/li>\n\n<li>Secure access controls and authentication mechanisms<\/li>\n\n<li>Regular security assessments and updates<\/li>\n\n<li>Employee training on data protection<\/li>\n\n<li>Breach notification protocols in accordance with applicable laws<\/li>\n\n<li>Secure backup systems and disaster recovery procedures<\/li>\n<\/ul>\n\n<p>Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.v3mdaepef5u0\" class=\"wp-block-heading\"><strong>7. Your Rights &amp; Choices<\/strong><\/h3>\n\n<p>You have the right to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Access, update, or delete your personal information<\/li>\n\n<li>Opt-out of marketing emails by clicking &#8220;unsubscribe&#8221; in our emails<\/li>\n\n<li>Opt-out of SMS messages by replying &#8220;STOP&#8221;<\/li>\n\n<li>Request information on how we process your data<\/li>\n\n<li>Withdraw consent at any time for future communications<\/li>\n\n<li>Lodge a complaint with a supervisory authority if you believe your rights have been violated<\/li>\n<\/ul>\n\n<p>To exercise these rights, please contact us using the information in Section 10.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.jh0l3hzeydqs\" class=\"wp-block-heading\"><strong>8. Third-Party Links<\/strong><\/h3>\n\n<p>Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by\u00a0<strong>Smoove Movers LLC<\/strong>.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.hios6fyfr9o8\" class=\"wp-block-heading\"><strong>9. Changes to This Privacy Policy<\/strong><\/h3>\n\n<p>We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<h3 id=\"h.cb0l84ovsiji\" class=\"wp-block-heading\"><strong>10. Contact Us<\/strong><\/h3>\n\n<p>If you have questions about this Privacy Policy or how your information is handled, contact us at:<\/p>\n\n<p><strong><strong>Smoove Movers LLC<\/strong><br \/><\/strong>\u00a0Phone: 503-719-9862<br \/>Email: contact@thesmoovemovers.com<br \/>Website: thesmoovemovers.com<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n<p>By using our website and services, you consent to this Privacy Policy.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Who we are Our website address is: https:\/\/thesmoovemovers.com. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies We use cookies and similar technologies to: You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select &#8220;Remember Me&#8221;, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Who we share your data with If you request a password reset, your IP address will be included in the reset email. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where your data is sent Visitor comments may be checked through an automated spam detection service. IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA Smoove Movers LLC\u00a0(&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential. 1. Information We Collect We collect the following types of information: Personal Information: Non-Personal Information: Customer Communication: 2. How We Use Your Information We use collected data for: 3. SMS Messaging &amp; Compliance Text Message Program Terms &amp; Conditions By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates. Opt-In &amp; Consent: Opt-Out Instructions: Message Frequency &amp; Content: Help &amp; Support: Carrier Information: SMS Data Protection Statement No mobile information will be shared with third parties\/affiliates for marketing\/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records. 4. Information Sharing &amp; Disclosure We do not sell, rent, or trade personal information. We may share information with: Service Providers: Legal Compliance: Business Transfers: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. 5. Data Security We implement and maintain reasonable security measures to protect your personal information: Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security. 7. Your Rights &amp; Choices You have the right to: To exercise these rights, please contact us using the information in Section 10. 8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by\u00a0Smoove Movers LLC. 9. Changes to This Privacy Policy We may update this policy periodically. The latest version will always<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Who we are Our website address is: https:\/\/thesmoovemovers.com. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/thesmoovemovers.com\/?page_id=3\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"The Smoove Movers - Portland&#039;s Favorite Moving Company\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Privacy Policy - The Smoove Movers\" \/>\n\t\t<meta property=\"og:description\" content=\"Who we are Our website address is: https:\/\/thesmoovemovers.com. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection. 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